Enterprise Biotech
Network Monitoring Automated Across 40+ Countries. $2.5M In Annual Cost Savings.
Amgen
Role
10,000+ device network on a manual contract with high operational overhead.
168 third-party network engineers and analysts required for maintenance
High risk of failures and outages due to system complexity and human reliance
Slow reaction times and inconsistent incident handling performance
Solution
Algorama led the end-to-end automation of Amgen’s global network operations across 40+ countries, deploying autonomous agents to monitor, maintain, and resolve outages. Automated workflows replaced manual processes and integrated with ServiceNow. Staffing dropped from 168 contractors to 19 engineers, delivering $2.5M in annual cost savings and 5,364 hours of capacity savings in six months.
Key Wins
$2.5M in annual cost savings
5,364 capacity hours saved in six months, 2+ FTEs
168 contractors reduced to 19 engineers
Contractor dependency eliminated
Tech Stack:
Cisco Catalyst Center
LiveAction
Nexus
ServiceNow
Cribl