Enterprise Biotech
Network Monitoring Automated Across 40+ Countries. $2.5M In Annual Cost Savings.
Amgen
Role
10,000+ device network on a manual contract with high operational overhead.
168 third-party network engineers and analysts required for maintenance
High risk of failures and outages due to system complexity and human reliance
Slow reaction times and inconsistent incident handling performance
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Solution
Algorama led the end-to-end automation of Amgen’s global network operations across 40+ countries, deploying autonomous agents to monitor, maintain, and resolve outages. Automated workflows replaced manual processes and integrated with ServiceNow. Staffing dropped from 168 contractors to 19 engineers, delivering $2.5M in annual cost savings and 5,364 hours of capacity savings in six months.
Key Wins
$2.5M in annual cost savings
5,364 capacity hours saved in six months, 2+ FTEs
168 contractors reduced to 19 engineers
Contractor dependency eliminated
Tech Stack:
Cisco Catalyst Center
LiveAction
Nexus
ServiceNow
Cribl
Embedded AI Systems