Healthcare Ops
97% Of Manual Roles Eliminated. End-To-End Case Coordination Automated.
Preferred Med Network
Role
Thousands of medical case documents received daily through unreliable legacy software
Offshore call center handling inbox sorting and case coordination at high cost and high risk
Lost documents triggered complaints from attorneys, patients and providers
Staff at capacity on manual data entry with no room to take on additional case volume
“
Solution
Algorama built a comprehensive multi-agent system that replaced all legacy software workflows with an autonomous AI operation. Voice AI handled all inbound and outbound communication, eliminating call center dependency entirely. Intelligent document scanning automated manual intake, sorting, and data entry. Automated workflows managed appointment booking, provider follow-up, and case coordination with zero human involvement.
Key Wins
97% of manual roles eliminated
End-to-end case coordination automated
Staff redeployed to high-value case work
Tech Stack:
OpenAI Agents SDK
Microsoft 365 API (Graph)
Railway
LangSmith
GPT 4.5
PostgreSQL
Embedded AI Systems